Privacy Policy

1. Introduction

RhinoMouse Marketing Inc. ("Company," "we," "us," or "our") operates GHL Mastery VIP and is committed to protecting the privacy and personal information of our users, members, clients, and website visitors (collectively, "you" or "your").

This Privacy Policy explains what personal information we collect, how we use and share it, how we protect it, and what rights you have with respect to your data. It applies to all interactions with our website at ghlmasteryvip.com, our programs, digital products, coaching services, community platforms, and all related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree, please discontinue use of our Services immediately.

This Privacy Policy is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in our Terms of Service.

2. Data Controller Information

3. Information We Collect

We collect personal information in several ways depending on how you interact with us.

3.1 Information You Provide Directly

• Contact information: name, email address, phone number, mailing address
• Account credentials: username and password (stored in encrypted form)
• Billing and payment information: credit card details, billing address (processed and stored by our payment processors; we do not store raw card numbers)
• Profile information: business name, website URL, platform sub-account details, professional background
• Communications: messages sent to our support team, responses to surveys, community posts, coaching call content
• User-generated content: questions, comments, and materials you submit within our programs or community

3.2 Information Collected Automatically

• Device and browser information: IP address, browser type and version, operating system, device type and identifiers
• Usage data: pages visited, links clicked, time spent on pages, referring URLs, session duration
• Log data: server logs, access times, error reports
• Cookies and similar tracking technologies: session cookies, persistent cookies, pixel tags, and web beacons (see Section 8 for details)

3.3 Information From Third Parties

• Payment processors (e.g., Stripe) confirming transaction status
• Platform data related to your account or sub-accounts
• Community platforms (e.g., Skool, Facebook Groups) if you join via linked accounts
• Referral partners or affiliates who direct you to our Services
• Social media platforms if you interact with our content or login via social authentication

4. How We Use Your Information

4.1 Delivering Our Services

• Creating and managing your account and program access
• Processing your purchases and managing billing and subscriptions
• Providing access to training materials, snapshots, templates, and community platforms
• Delivering coaching sessions and responding to support requests
• Sending program-related communications, updates, and administrative notices

4.2 Improving Our Services

• Analyzing usage patterns to improve our website, content, and programs
• Conducting research to understand what our members need and value
• Testing new features, products, and service offerings
• Diagnosing technical issues and maintaining platform security

4.3 Marketing & Communications

• Sending promotional emails, newsletters, and offers about our Services (with your consent where required by law)
• Retargeting and advertising on third-party platforms based on your interactions with our website
• Sharing testimonials or case studies you have provided consent for

You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us at support@joinghlmastery.com. Opting out of marketing does not affect transactional or administrative communications.

4.4 Legal & Compliance

• Complying with applicable laws, regulations, and legal obligations
• Enforcing our Terms of Service and other agreements
• Protecting our rights, property, and the safety of our users and the public
• Responding to lawful requests from government or law enforcement authorities

5. Legal Basis for Processing

• Contractual necessity: processing required to deliver Services you have purchased or requested
• Legitimate interests: improving our Services, preventing fraud, maintaining security, and marketing our Services to existing and prospective clients
• Consent: where you have given us explicit consent (e.g., to send marketing emails or use non-essential cookies)
• Legal obligation: processing necessary to comply with applicable law

Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.

6. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

6.1 Service Providers

• Payment processors (e.g., Stripe) for billing and transaction processing
• Email service providers for communications
• CRM and automation platforms for member management
• Community platforms (e.g., Skool, Facebook) for member community access
• Video hosting and webinar platforms for training delivery
• Analytics providers (e.g., Google Analytics) for usage tracking
• Customer support tools for managing support tickets

All service providers are contractually required to handle your data in accordance with applicable privacy laws and only for the purposes we specify.

6.2 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business combination, your personal information may be transferred to the successor entity. We will notify you prior to any such transfer.

6.3 Legal Requirements

We may disclose your information when we believe in good faith that such disclosure is necessary to comply with applicable law, protect our rights, or address fraud or security issues.

6.4 With Your Consent

We may share your information with third parties when you have given us explicit consent, such as when you agree to be featured in a testimonial or case study.

6.5 Aggregated & Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for business, research, or marketing purposes.

7. Data Retention

• Account and membership data: retained for the duration of your membership plus three (3) years following termination
• Payment and transaction records: retained for seven (7) years to comply with tax and accounting obligations
• Communications and support records: retained for three (3) years from the date of the last interaction
• Marketing consent records: retained for the duration of the consent period plus one (1) year
• Website analytics data: retained in anonymized form for up to twenty-four (24) months

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention schedule.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and support marketing activities.

8.1 Types of Cookies We Use

• Strictly necessary cookies: essential for the website to function and cannot be disabled
• Functional cookies: remember your preferences and settings to improve your experience
• Analytics cookies: collect anonymous information about how visitors use our site
• Marketing and advertising cookies: track your visits across websites to deliver targeted advertising

8.2 Managing Cookies

You can control cookies through your browser settings. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout.

9. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights with respect to your personal information:

9.1 Rights Available to You

• Right of access: request a copy of the personal information we hold about you
• Right to rectification: request correction of inaccurate or incomplete information
• Right to erasure: request deletion of your personal information, subject to legal retention obligations
• Right to restriction: request that we limit processing of your information in certain circumstances
• Right to data portability: request a machine-readable copy of your data
• Right to object: object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: withdraw previously given consent at any time
• Right to lodge a complaint: file a complaint with your applicable data protection authority

9.2 Canadian Privacy Rights (PIPEDA / Alberta PIPA)

As a Canadian company, we comply with PIPEDA and the Alberta Personal Information Protection Act (PIPA). Alberta residents have the right to access and correct their personal information and to file a complaint with the Office of the Information and Privacy Commissioner of Alberta.

9.3 California Residents (CCPA)

If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of personal information (we do not sell your personal information).

9.4 EEA / UK Residents (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have rights under the GDPR or UK GDPR. You may contact your local supervisory authority if you believe your rights have been violated.

9.5 Exercising Your Rights

To exercise any of the rights described above, please submit a written request to support@joinghlmastery.com with the subject line "Privacy Rights Request." We will respond within thirty (30) days.

10. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of data in transit using Transport Layer Security (TLS)
• Secure, access-controlled storage of personal data
• Limited employee and contractor access to personal data on a need-to-know basis
• Regular review of our data collection, storage, and processing practices
• Use of reputable third-party payment processors that maintain PCI DSS compliance

No method of transmission over the internet is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the applicable regulatory authority as required by law.

11. Children's Privacy

Our Services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@joinghlmastery.com.

12. International Data Transfers

RhinoMouse Marketing Inc. is based in Alberta, Canada. Your information may be processed and stored in Canada or in other countries where our service providers operate, including the United States. Where we transfer personal information across borders, we take steps to ensure appropriate safeguards are in place.

By using our Services, you acknowledge and consent to the transfer of your information to countries outside your jurisdiction, including Canada and the United States.

13. Third-Party Websites & Links

Our website and Services may contain links to third-party websites and platforms. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

14. Email Communications & Marketing

When you purchase our Services or opt in through our website, you may be added to our email list to receive program-related updates, training content, and promotional offers.

You can unsubscribe from marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Emailing us at support@joinghlmastery.com with the subject "Unsubscribe"

We comply with Canada's Anti-Spam Legislation (CASL) and require express or implied consent before sending commercial electronic messages.

15. Community Platforms & Third-Party Integrations

Our programs may include access to private communities hosted on third-party platforms such as Skool, Facebook Groups, Slack, or Circle. Content you post in our community spaces may be visible to other members. We are not responsible for the data practices of third-party community platforms.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Effective Date," post the revised policy on our website, and notify active members by email or via a notice in our platform where required by law.

Your continued use of our Services after any changes constitutes your acceptance of the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For complaints we are unable to resolve, you may contact the Office of the Information and Privacy Commissioner of Alberta at www.oipc.ab.ca.